Version 1.0. Effective 10 October 2026. Published at: https://oclever.com/legal/refunds
This policy summarises how cancellations, refunds and service delivery work for OClever subscriptions sold by OClever Private Limited. The OClever Master Subscription Agreement at https://oclever.com/legal/msa is the binding contract. If this policy and the Agreement differ, the Agreement applies.
1. Delivery
OClever is a software service delivered online. Nothing is shipped. Your plan is activated, and you can sign in, as soon as your payment is confirmed (for online checkout) or as soon as we confirm your Order Form (for invoiced customers). You will receive a confirmation email with your plan details and a link to the terms you accepted. If you cannot access your account within 24 hours of payment, email [email protected].
2. Cancelling your subscription
- You can cancel at any time in Settings > Billing, or by emailing [email protected] from your account owner's email address.
- Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for (month or year).
- To avoid being charged for the next period, cancel before your renewal date. For annual plans, we email a reminder at least 30 days before renewal.
3. Refunds
Subscription fees are non-refundable. We do not give refunds or credits for partial periods, unused features, unused seats, downgrades, or for cancelling before the end of a paid period.
We do refund in these cases:
| Situation | What we refund |
|---|---|
| You were charged twice, charged the wrong amount, or charged after cancelling before your renewal date | The incorrect amount, in full |
| We terminate your subscription for our convenience | Prepaid fees for the unused remainder of your term, plus unused top-up Coins |
| You terminate because we materially breached the Agreement and did not fix it within 30 days | Prepaid fees for the unused remainder of your term, plus unused top-up Coins |
| We permanently stop covering an AI platform that your plan expressly includes, with no comparable substitute | Prepaid fees for the unused remainder of your term, if you choose to terminate |
| Other cases set out in the Agreement (for example, under the Enterprise SLA) | As stated in the Agreement |
To report a billing error, email [email protected] within 30 days of the charge with the invoice number.
4. Coins
- Monthly plan Coins expire at the end of each monthly cycle and are not refundable.
- Top-up Coins expire at the end of the subscription term in which they were bought and are not refundable, except as shown in the table above.
- If an action that used Coins fails because of an error on our side or on an AI platform's side, we put the Coins back automatically. Coins are not returned for actions that completed successfully.
- Coins have no cash value and cannot be transferred.
5. How refunds are paid
Approved refunds are made to the original payment method. We initiate the refund within 7 business days of approving it. The time it takes to reach your account depends on your bank or card issuer. Refunds to invoiced customers are made by bank transfer to the account the payment came from. Any taxes we charged on the refunded amount are refunded or adjusted as the law allows.
6. Contact
OClever Private Limited, Hanto Workspace, No. 2734, 3rd Floor, 16th Cross, HSR Layout, Bangalore South, Bengaluru 560102, Karnataka, India. Email: [email protected].